Support Engineer
“Excellence is not a skill. It’s an attitude.” – Ralph Marston
Support Engineer
Remote - US Based • Full-time •
Work Location: Home Based 50% Office 50%
Travel scope: 0%
Position Description:
Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing & profitable “Enterprise” cloud service? Does building the Services infrastructure of a cloud service excite you? If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Multi-Cloud Support while keeping customer satisfaction as the top priority! This is an opportunity for you to be constantly learning as the Platforms expands to provide broader capabilities to our customers, enable customers using a service rather than on premise products, and to work in collaboration with multiple teams inside of Customer Service & Support (CSS), Engineering and Operations teams.
Our Role: Support Engineers (SE) serve as frontline technical resources for our offerings, Ai as service, managed services, security services for customers, and partners via phone, email, chat or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team
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About Us
At Sequoyah, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. Sequoyah offers compelling compensation packages, benefits, and equity for employees. Sequoyah is focused on building a workforce that is diverse and inclusive. If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications. Sequoyah is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Sequoyah is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. Please let us know if you require any accommodations.